Privacy Policy

Privacy Policy Statement

 

Digital Mailing Solutions respects your right to privacy. This policy summarises what personal information we may collect, how we may use this information, and other important topics relating to your privacy and data protection.

It is Digital Mailing Solutions’ policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others who share their personal information with us.

This policy applies to all Internet sites and mobile applications operated by or on behalf of Digital Mailing Solutions and includes Digital Mailing Solutions entities worldwide (each a ‘Digital Mailing Solutions Internet Site or App’). It also applies to personal information Digital Mailing Solutions may otherwise collect:

  1. through our products and services;

  2. when you interact with us by means other than a Digital Mailing Solutions Internet Site or App, for example, in person, by telephone, or at a trade show or training; and

  3. from our customers, distributors, suppliers, vendors, and other business partners (collectively ‘Business Partners’).

However, different Digital Mailing Solutions Internet Sites, Apps, products, and services have different purposes and features. If additional or different disclosures are required for a specific Digital Mailing Solutions Internet Site, App, product, or service, then we provide those disclosures separately on, or within, the relevant Internet Site, App, product, or service. Each such specific privacy disclosure, policy, or statement (‘Specific Privacy Statement’) supplements and amends this Policy.

General Principles

 

To the extent required by applicable law, whenever Digital Mailing Solutions collects personal information, Digital Mailing Solutions will:

  1. provide timely and appropriate notice to you about our data practices;

  2. collect your personal information only for specified and legitimate purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;

  3. process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;

  4. take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;

  5. not use your personal information for direct marketing purposes without giving you an opportunity to ‘opt-out’; and

  6. take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Digital Mailing Solutions.

 

 

Personal Information Digital Mailing Solutions Collects

 

Digital Mailing Solutions collects the following types of personal information:

 

Information You Provide

Digital Mailing Solutions collects personal information you provide us, which may include:

  1. contact information, such as your name, company name, job title, address, e-mail address, and phone number;

  2. additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information;

  3. comments, questions, requests and orders you may make;

  4. financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number;

  5. log-in information, including, if applicable, social media account information for login purposes;

  6. information about your preferences, such as your preferred methods of communication and product types in which you are interested.

 

Information Automatically Gathered from Your Device

1. Device and browser information

Digital Mailing Solutions may collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. Digital Mailing Solutions collects this information automatically from your device and web browser through cookies and similar technologies.

2. Information about how you interact with us

Digital Mailing Solutions may collect technical data about your usage of Digital Mailing Solutions Internet Sites and Apps and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, Digital Mailing Solutions promotional emails opened, and dates and times of interactions. Digital Mailing Solutions collects this information using cookies and similar technologies.

3. Location information

Digital Mailing Solutions may collect location information, including precise real-time location information from your device and imprecise location information derived from, for example, your IP address or postal code. Digital Mailing Solutions Apps will not access precise-real time location information from your device unless you grant permission to do so.

 

Cookies and Similar Technologies

A ‘cookie’ is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalising your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests.

Digital Mailing Solutions Internet Sites use ‘session cookies’. A session cookie does not identify you personally and expires after you close your browser. For example, when you use the Digital Mailing Solutions online shop, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest.

Digital Mailing Solutions Internet Sites also use ‘persistent cookies’. These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.

Certain countries require your consent to the use of cookies when you visit Digital Mailing Solutions Internet Sites. If you access a Digital Mailing Solutions Internet Site for one of these countries, you will be presented with information regarding your options, including the option to accept or reject certain categories of cookies. You will be able to change these settings on subsequent visits. Please note that you will not be able to opt out of receiving certain cookies that are strictly necessary for the delivery of a service requested by you.

Although you are not required to accept cookies when you visit a Digital Mailing Solutions Internet Site, you may be unable to use all of the functionality of the site if you reject certain cookies.

In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.

 

Analytics and Advertising

Digital Mailing Solutions uses third party analytics services to better understand how users engage with Digital Mailing Solutions Internet Sites and Apps, including services provided by Google and Adobe. Please use the following links for more information about how Google and Adobe collect and use data when you visit their partners’ websites or apps:

www.google.com/policies/privacy/partners/

www.adobe.com/privacy/marketing-cloud.html

Digital Mailing Solutions also uses third party advertising services to provide advertisements for Digital Mailing Solutions products or services that may be of interest to you when you visit websites or other online services.

Digital Mailing Solutions allows selected third parties, including these analytics and advertising services, to place cookies on our Internet Sites. These third parties may collect information about your online activities over time and across third party websites.

These third parties may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI), Digital Advertising Alliance (DAA) and European Digital Advertising Alliance (eDAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.

 

Do Not Track Browser Settings

Some browsers may transmit “Do Not Track” (‘DNT’) signals to the websites you visit. Because there is not common agreement about how to interpret DNT signals, Digital Mailing Solutions currently does not take action in response to them.

 

Information from Business Partners and other Third Parties

Digital Mailing Solutions collects personal information through our Business Partners. This information may include contact information, such as name, company name, job title, address, email address and phone number.

Digital Mailing Solutions may also obtain personal information from other third party sources, including publicly and commercially available sources. We may combine the information we receive from our Business Partners and other third party sources with information that we collect from you or your device, as described above.

You have choices about the personal information you provide Digital Mailing Solutions. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature for a Digital Mailing Solutions Internet Site, App, or product.

 

 

How Digital Mailing Solutions Uses Your Personal Information

 

Digital Mailing Solutions may use your personal information to:

Develop and manage our relationships with you and our Business Partners. This may include:

  1. delivering services or carrying out transactions that you or our Business Partners have requested;

  2. providing information about Digital Mailing Solutions products, services, and transactions, and advertisements, that may be of interest to you;

  3. providing you and our Business Partners a more consistent experience in interacting with Digital Mailing Solutions, including by learning more about you and how you use and interact with Digital Mailing Solutions Internet Sites, Apps, products, and services; and

  4. planning, managing, and performing under our contractual relationships with our Business Partners.

Communicate with you or your company. This may include:

  1. informing you of Digital Mailing Solutions products, services, and promotional activities that may be of interest to you or your company;

  2. providing information about relevant Digital Mailing Solutions products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements;

  3. responding to questions or inquiries that you make, including customer service requests; and

  4. inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.

Provide and improve our Internet Sites, Apps, products, and services. This may include:

  1. customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use;

  2. maintaining the security of and otherwise protecting them; and

  3. developing new Digital Mailing Solutions Internet Sites, Apps, products and services.

Address legal issues. This may include:

  1. complying with our obligations to retain certain business records for minimum retention periods;

  2. establishing, exercising, or defending legal claims;

  3. complying with laws, regulations, court orders, or other legal process;

  4. detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of Digital Mailing Solutions Internet Sites, Apps, products or services; and

  5. protecting Digital Mailing Solutions’ rights or property, or yours or others’ health, safety, welfare, rights, or property.

Digital Mailing Solutions may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.

Digital Mailing Solutions may anonymise or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.

 

 

When Digital Mailing Solutions May Share Your Personal Information

 

Digital Mailing Solutions will not disclose your personal information except as described here:

Digital Mailing Solutions may share your personal information with other Digital Mailing Solutions entities, including those in different countries. When we do so, these other Digital Mailing Solutions entities will use your information in a manner consistent with this policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.

Digital Mailing Solutions may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.

In some cases, Digital Mailing Solutions may share your personal information with third parties who partner with us to provide products and services to our customers. If so, we will require our Business Partners to use that information in a manner consistent with this policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.

Digital Mailing Solutions may share your personal information with third parties when we have a good faith belief that disclosure is necessary:

  1. to comply with a law, regulation, court order, or other legal process;

  2. to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of Digital Mailing Solutions Internet Sites, Apps, products or services;

  3. to protect Digital Mailing Solutions rights or property or yours or others’ health, safety, welfare, rights, or property; or

  4. under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.

Digital Mailing Solutions may share your personal information with third parties in connection with the sale, purchase, merger, reorganisation, liquidation or dissolution of Digital Mailing Solutions or a Digital Mailing Solutions business unit, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.

Digital Mailing Solutions may share your information with your permission or at your request.

Digital Mailing Solutions may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.

 

 

Security of Your Personal Information

 

Storage

Your personal information will generally be stored in Digital Mailing Solutions databases or databases maintained by our service providers. Digital Mailing Solutions takes appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Digital Mailing Solutions.

Digital Mailing Solutions maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorised disclosure, misuse, or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

 

Links to Third Party Internet Sites and Plugins

Digital Mailing Solutions Internet Sites and Apps may contain links to websites or mobile apps that are not operated by Digital Mailing Solutions and plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook ‘Like’ button. We provide these links and plugins as a service and do not imply any endorsement of the activities or content of the related websites, apps, or social media platforms, nor any association with their operators. To learn about the information collected by these third party websites, apps, and plugins, please visit their privacy policies. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing personal information.

 

Access to Your Personal Information

You may review, correct and update personal information you provide to us by completing our Subject Access Request Form and sending it to us at info@digitalmailingsolutions.co.uk

 

Retention of Your Personal Information

How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

 

Children

Digital Mailing Solutions Internet Sites and Apps are not intended for children under 13 years of age. Digital Mailing Solutions will not knowingly solicit or collect personal information from or about children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law.

 

Digital Mailing Solutions B2B Services

Some Digital Mailing Solutions products, services, Internet Sites, and Apps are intended for use by our Business Partners, including our business customers (‘Digital Mailing Solutions B2B Services’), and your use of them is administered by your company. In such cases, authorised personnel at your company may have access to your personal information collected by these Digital Mailing Solutions B2B Services, and your company may have policies applicable to your use of them. Digital Mailing Solutions is not responsible for our Business Partners’ policies and practices related to data privacy and security, which may be different from this Privacy Policy and any applicable Specific Privacy Statements. If your company is administering your use of a Digital Mailing Solutions B2B Service, please contact your company with any privacy questions related to your use of that Digital Mailing Solutions B2B Service. If there is a conflict between this policy and an agreement between Digital Mailing Solutions and its Business Partner for a Digital Mailing Solutions B2B Service, then the agreement between Digital Mailing Solutions and its Business Partner will control.

 

Additional Information for EU Residents

Data controller and contact information

The controller for personal data collected under this Privacy Policy is the relevant Digital Mailing Solutions entity in your country, and, as applicable, Digital Mailing Solutions Limited.

If you are using Digital Mailing Solutions B2B Services administered by your company, your company may be the controller for personal data collected by those Digital Mailing Solutions B2B Services. Please contact your company for more information.

You can find the contact details of Digital Mailing Solutions or a Digital Mailing Solutions entity on the applicable website.

Digital Mailing Solutions’ lawful basis for processing your personal data

The lawful basis for Digital Mailing Solutions’ processing of your personal data will depend on the purposes of the processing. For most personal data processing activities covered by this Privacy Policy, the lawful basis is that the processing is necessary for Digital Mailing Solutions’ legitimate business interests. Where we process personal data in relation to a contract, or a potential contract, with you, the lawful basis is that the processing is necessary for the performance of our contract with you or to take steps at your request prior to entering into a contract. When we are required to share personal data with law enforcement agencies or other governmental bodies, we do so on the basis that we are under a legal obligation to do so. We will also use consent as the legal basis where we deem appropriate or to the extent required by applicable law, for example, before we collect precise location data from your mobile device.

Processing on the basis of legitimate business interests

When we process personal information on the basis that the processing is necessary for our legitimate business interests, such interests include:

  1. providing, improving, and promoting Digital Mailing Solutions Internet Sites, Apps, products, and services;

  2. communicating with current and potential customers, other Business Partners, and their individual points of contact;

  3. managing our relationships with our customers and other Business Partners, and their individual points of contact;

  4. other business development purposes;

  5. sharing information within the Digital Mailing Solutions group, as well as with service providers and other third parties; and

  6. maintaining the safety and security of our products, services and employees, including fraud protection.

Processing on the basis of performance of a contract

Examples of situations in which we process personal information as necessary for performance of a contract include ecommerce transactions in which you purchase a product or service from Digital Mailing Solutions, on your own behalf, through a Digital Mailing Solutions Internet Site or App.

Processing on the basis of consent

Examples of processing activities for which Digital Mailing Solutions uses consent as its legal basis include:

  1. collecting and processing precise location information from your mobile device;

  2. sending promotional emails when consent is required under applicable law; and

  3. processing personal data on Digital Mailing Solutions Internet Sites or Apps through cookies and similar technologies when consent is required by applicable law.

Processing because Digital Mailing Solutions is under a legal obligation to do so

Examples of situations in which Digital Mailing Solutions must processes personal data to comply with its legal obligations include:

  1. payment of taxes and other government levies;

  2. providing your personal data to law enforcement agencies and other governmental bodies when required by applicable laws;

  3. retaining business records required to be retained by applicable laws; and

  4. complying with court orders or other legal process.

 

Additional information about the retention of your personal data

To determine the period for which your personal data will be retained in accordance with this policy, Digital Mailing Solutions considers criteria such as:

  1. any applicable legal requirements to retain data for a certain period of time;

  2. any retention obligations related to actual or potential litigation or government investigations;

  3. any retention requirements in relevant agreements with our Business Partners;

  4. the date of your last interaction with Digital Mailing Solutions (including with Digital Mailing Solutions Internet Sites, Apps, communications, etc.);

  5. the length of time between your interactions with Digital Mailing Solutions;

  6. the sensitivity of the data; and

  7. the purposes for which the data was collected.

 

 

Your Individual Rights

 

In accordance with the applicable laws in the European Union, you have the following rights with respect to your personal data, which apply differently in different circumstances: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability and right to object to processing. Most of these rights are not absolute. Below we describe these rights in more detail and provide information on how you can exercise them. If you make a request to exercise your rights, we will respond within one month, but have the right to extend this period by two additional months, where necessary. If we extend the response period, we will let you know within one month from your request. You can exercise your rights by completing our Subject Access Request Form and sending it to us at info@digitalmailingsolutions.co.uk

 

Right of access

You have the right to ask Digital Mailing Solutions to confirm whether we process your personal data. If we do, you have the right to request access to your personal data that we process and the following information

  1. the purposes of the processing;

  2. the categories of personal data we process;

  3. the recipients or categories of recipients of your personal data;

  4. the envisaged retention period of the data where possible, or the criteria we use to determine the retention period;

  5. your right to request rectification or erasure of your personal data, or restriction of the processing of such data;

  6. your right to file a complaint with a supervisory authority;

  7. if we have not collected the data from you, any information we have available about the source of the data; and

  8. whether we use your personal data to make any automated decisions that have legal or other similar significant effects on you.

 

Right to rectification

You have the right to have Digital Mailing Solutions correct your personal data if it is inaccurate. Taking into account the purposes of the processing, you may also have the right to have incomplete personal data about you completed, including by providing a supplementary statement to Digital Mailing Solutions.

 

Right to object to processing for Digital Mailing Solutions’ legitimate business interests

You have the right to object to Digital Mailing Solutions processing your personal data when that data is processed on the basis of Digital Mailing Solutions’ legitimate business interests. Digital Mailing Solutions will honour your objection and stop processing the relevant personal data unless:

  1. we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms; or

  2. we need to continue processing your personal data to establish, exercise, or defend a legal claim.

 

Right to object to processing for direct marketing

If Digital Mailing Solutions processes your personal data for direct marketing purposes, you have the right to object to this processing. If you exercise this right, Digital Mailing Solutions will stop processing your personal data for direct marketing purposes.

 

Right to restrict processing

You have the right to request that Digital Mailing Solutions restricts the processing of your personal data in the following circumstances:

  1. for the period of time Digital Mailing Solutions needs to verify the accuracy of your personal data when you contest its accuracy;

  2. when the processing of your personal data is unlawful and you oppose the erasure of the data, and instead request that Digital Mailing Solutions restrict the use of the data;

  3. when Digital Mailing Solutions no longer needs your personal data for the purposes of processing, but you need the data to establish, exercise, or defend a legal claim; or

  4. for the period of time Digital Mailing Solutions needs to verify if it has compelling legitimate grounds for processing that override your interests, rights, and freedoms when you object to the processing of your personal data for Digital Mailing Solutions’ legitimate business interests.

If following your request Digital Mailing Solutions restricts the processing of your personal data, Digital Mailing Solutions will store your data, and otherwise process it only with:

  1. your consent;

  2. to establish, exercise, or defend a legal claim;

  3. to protect the rights of another natural or legal person; or

  4. for reasons of important public interest of the European Union or a Member State. Digital Mailing Solutions will also inform you before lifting the restriction of processing.

 

Right to erasure

The right to erasure is also called the ‘right to be forgotten’. You may ask Digital Mailing Solutions to delete your personal data. This right not absolute. Digital Mailing Solutions is required to delete your personal data upon your request only in the following circumstances:

  1. your personal data is no longer necessary for the purposes for which Digital Mailing Solutions collected or processed them;

  2. if Digital Mailing Solutions processes your personal data on the basis of consent, you withdraw your consent, and no other legal ground exists for Digital Mailing Solutions to continue processing your personal data;

  3. if Digital Mailing Solutions processes your personal data for its legitimate business interests, you object to the processing, and there are no overriding legitimate grounds for Digital Mailing Solutions to continue processing your personal data;

  4. if Digital Mailing Solutions has processed your personal data unlawfully; or

  5. the personal data must be erased to comply with a legal obligation under European Union or Member State law to which Digital Mailing Solutions is subject.

Digital Mailing Solutions is not required to erase your personal data to the extent that Digital Mailing Solutions needs to process them to:

  1. exercise its right of freedom of expression and information;

  2. comply with a legal obligation under European Union or Member State law to which Digital Mailing Solutions is subject; or

  3. to establish, exercise, or defend a legal claim.

 

Right to data portability

You have the right to receive personal data you provided to Digital Mailing Solutions when:

  1. the processing of the data is based on your consent or is necessary for the performance of a contract between you and Digital Mailing Solutions;

  2. Digital Mailing Solutions’ processing of your personal data is carried out by automated means; and

  3. complying with your request will not adversely affect the rights and freedoms of others.

If you have the right to receive such personal data and request that Digital Mailing Solutions provide it, Digital Mailing Solutions will provide it to you in a structured, commonly used, and machine-readable format.

 

Right to lodge a complaint with a supervisory authority

Digital Mailing Solutions will use its best efforts to address and settle any requests or complaints brought to its attention. In addition, you have the right to approach the competent data protection authority with requests or complaints. This can be the supervisory authority in the country or federal state where you live. The overall competent supervisory authority for Digital Mailing Solutions in Europe is:

Commission for the Protection of Privacy

Rue de la Presse 35, 1000 Brussels

Telephone: +32 (0)2 274 4800

E-mail: commission@privacycommission.be

Website: www.privacycommission.be

 

 

Questions about this Policy or our Privacy Statements

 

If you have any questions about this Policy, a Specific Privacy Statement or our use of your personal information, please contact Digital Mailing Solutions. Our contact details are provided on our website.

 

 

Changes to this Policy and our Privacy Statements

 

Changes to this Privacy Policy will be posted on this website, along with information on any material changes. Digital Mailing Solutions reserves the right to update or modify this policy and any Specific Privacy Statements at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting.

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Authorised and Regulated by the FCA