Digital Mailing Solutions Ltd
Introduction
At Digital Mailing Solutions ("DMS", "we", "us" or "our"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and safeguard your personal data when you interact with us through our websites, mobile applications, services or communications.
This policy applies to both individual consumers and business contacts. It should be read alongside our Cookie Policy and Data Protection Policy.
1. Information We Collect
We may collect and process the following types of personal information:
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Contact Details: Name, email address, telephone number, job title
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Account Information: Login credentials, preferences and purchase history
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Device and Usage Data: IP address, browser type, device ID, location and browsing behavior on our website
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Correspondence: Emails, messages and customer service interactions
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Marketing Preferences: Information you provide when signing up for newsletters or offers
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Cookies and Tracking Data: As explained in our Cookie Policy
2. How We Use Your Information
We use your information for the following purposes:
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To deliver and improve our products and services
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To respond to enquiries and provide customer support
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To fulfil contracts and manage transactions
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To personalise your experience and tailor our communications
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To send you service updates and marketing messages, based on your preferences
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To monitor website performance and prevent fraud or abuse
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To meet legal and regulatory obligations
3. Legal Basis for Processing
We process your personal data using one or more of the following lawful bases:
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Legitimate interests, such as improving our services and maintaining security
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Performance of a contract, including fulfilling orders and delivering services
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Consent, where required by law, for example when sending marketing emails
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Legal obligation, such as record-keeping and compliance requirements
4. Sharing Your Information
We may share your information with:
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Other DMS group entities who help us operate and manage our services
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Third-party service providers, such as IT support, mailing fulfilment and analytics platforms, under strict confidentiality agreements
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Authorised business partners where your employer has arranged for services on your behalf
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Regulators or legal authorities, if required by law or to protect our rights
We do not sell your personal information.
5. International Data Transfers
Some of our service providers or systems may be located outside the UK or European Economic Area. Where data is transferred internationally, we ensure adequate protection is in place, using safeguards such as:
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Standard contractual clauses
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Data transfer agreements
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Recognition of adequacy decisions by the UK government or European Commission
6. How Long We Keep Your Information
We retain your information only for as long as it is needed to:
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Provide the services you have requested
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Comply with legal or regulatory requirements
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Maintain records for operational and financial reporting purposes
The exact period depends on the type of data and the reason for processing.
7. Your Rights
You have the following rights under data protection legislation:
Access – to request a copy of the personal data we hold about you
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Correction – to ask us to fix inaccurate or incomplete data
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Erasure – to ask us to delete your data in certain circumstances
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Restriction – to ask us to limit how we use your data
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Objection – to object to processing where we rely on legitimate interests or use your data for direct marketing
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Portability – to request a copy of your data in a usable format to transfer elsewhere
To exercise any of these rights, please contact us at: support@dms.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to remove it.
9. Third-Party Links and Social Media
Our websites or communications may include links to other websites or social media platforms. Please note that we are not responsible for how those third parties handle your personal information. We recommend reading their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. If any significant changes are made, we will let you know where appropriate.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us:
support@dms.co.uk
View our sub-processors list here
Our business address is available on our website
Privacy Policy
Your privacy matters to us. Here’s how we handle and protect your personal information.