Cancellations
Cancellations cannot be processed through the Webstore. To process an order cancelation please contact our aftersales care team for further assistance - aftersales@digitalmailingsolutions.com
Delivery Issues
On receipt of any unusable goods, i.e. damaged, incorrect or missing. Contact the aftersales care team for further assistance - aftersales@digitalmailingsolutions.com
Returns Policy
The returns of unwanted or faulty items will be accepted within 14 days of order date. The goods must be unused, complete, in resalable condition and in their original and unmarked packaging (not resealed with tape). Once the goods have been received back into our warehouse and their condition checked, you will receive a full credit for these items. If they are not in a suitable condition, we reserve the right to charge a restocking fee. Certain goods are excluded from our standard returns policy such as food and drink items (which cannot be returned due to Health and Safety Regulations), laptops, software, special order items and some business machines unless damaged or faulty. Please be aware that any delivery costs would not be refundable.
Returns Procedure
Contact the aftersales care team; aftersales@digitalmailingsolutions.com, where they will provide full instructions on what is needed. It is the customer's responsibility to ensure the goods reach us safely and at their cost. We recommend for higher value items to use a track and trace option (special delivery or recorded). Once the goods are returned and are undamaged, a credit will be released to the customer.
